Privacy Policy

1. Introduction

EverSafe ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cloud backup service.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the service.

2. Information We Collect

Account Information

When you create an account, we collect:

• Email address
• Account password (hashed, never stored in plain text)
• Payment information (processed by Stripe, not stored by us)

Service Data

When you use our service, we collect:

• Device information (computer name, operating system)
• Backup metadata (file names, sizes, timestamps - all encrypted)
• Usage data (backup frequency, storage used)

Your Files

Important: Your backed-up files are encrypted on your device before being uploaded to our servers. We use zero-knowledge encryption, which means we cannot read, access, or decrypt your files. Only you have the encryption key.

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain our backup service
• Process your payments and manage your subscription
• Send you service-related notifications
• Respond to your inquiries and provide customer support
• Monitor and improve our service
• Detect and prevent fraud or abuse

4. Data Retention

We retain your account information and backup data for as long as your account is active. If you cancel your subscription:

• Your backup data is retained for 30 days after cancellation
• After 30 days, your data is permanently deleted
• Account records may be retained for legal compliance purposes

5. Data Security

We implement industry-standard security measures to protect your data:

• AES-256-GCM encryption for all backed-up files
• Argon2id key derivation for encryption keys
• TLS encryption for all data in transit
• Secure data centers with physical access controls
• Regular security audits and penetration testing

6. Third-Party Services

We use the following third-party services:

• Stripe: Payment processing
• PayPal: Payment processing
• iDrive E2: Cloud storage infrastructure

These providers have their own privacy policies governing their use of your information.

7. Your Rights

Under GDPR and UK data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request data portability
• Withdraw consent at any time

To exercise these rights, contact us at privacy@eversafe.cloud.

8. Cookies

We use cookies to improve your experience on our website. For more information, please see our Cookie Policy.

9. Children's Privacy

Our service is not intended for children under 16. We do not knowingly collect personal information from children under 16.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us:

• Email: privacy@eversafe.cloud
• Website: eversafe.cloud/contact